Privacy Policy

Information We Collect

seraviontique collects information that you provide directly to us when creating an account, enrolling in courses, or contacting our support team. This includes your name, email address, billing information, and learning preferences. We also automatically collect technical information about how you interact with our platform, including your IP address, browser type, device information, and usage patterns.

When you participate in our figure drawing sessions or submit artwork for feedback, we may collect creative work samples and progress data to personalise your learning experience. This information helps us recommend appropriate courses and track your artistic development over time.

How We Use Your Information

We use your personal information primarily to provide and improve our figure drawing education services. This includes delivering course content, tracking your progress, providing personalised feedback, and communicating important updates about your enrollment or platform changes.

Your information also helps us develop new courses, improve existing content, and ensure our platform remains secure and accessible. We may use aggregated, non-identifying data to understand learning patterns and enhance our educational methodology. Additionally, we use contact information to send you relevant course announcements, promotional content about new programs, and important account-related notifications.

For our business education programs, we may share general progress reports with designated coordinators at participating organisations, though individual student details remain confidential unless specifically authorised by the learner.

Information Sharing and Disclosure

seraviontique does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in specific circumstances that support your learning experience or comply with legal requirements.

We may share information with trusted service providers who assist us in operating our platform, processing payments, or delivering educational content. These partners are contractually obligated to protect your information and use it only for specified purposes. We also work with educational technology providers who help us deliver interactive drawing tools and assessment features.

In cases where we're legally required to disclose information - such as responding to valid court orders, government investigations, or protecting the rights and safety of our users - we will share only the minimum information necessary to comply with such requests.

Your Privacy Rights

Under Australian privacy laws, you have significant rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption for data transmission and storage, including SSL certificates for all web communications and encrypted databases for storing sensitive information.

Access to your personal information is strictly limited to authorised personnel who require it for legitimate business purposes. Our team receives regular security training, and we conduct periodic security audits to identify and address potential vulnerabilities. We also maintain secure backup systems to protect against data loss while ensuring these backups receive the same level of protection as our primary systems.

While we implement robust security measures, no internet-based system can be 100% secure. We encourage users to choose strong passwords, avoid sharing account credentials, and notify us immediately if they suspect unauthorised access to their account.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Active account information is maintained while your account remains open and for a reasonable period afterward to accommodate potential account reactivation.

Course completion records and certificates are typically retained for seven years to support credential verification and comply with educational record-keeping requirements. Financial transaction data is retained according to Australian taxation and business record requirements, usually seven years from the transaction date.

When information is no longer needed, we securely delete or anonymise it so it cannot be linked back to individual users. Some aggregated, non-identifying data may be retained indefinitely for research and platform improvement purposes.

Cookies and Tracking Technologies

seraviontique uses cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies enable core functionality like user authentication, course progress tracking, and security features. These cookies are necessary for the platform to function properly and cannot be disabled.

We also use analytical cookies to understand how users interact with our platform, which pages are most popular, and where users might be experiencing difficulties. This information helps us improve our course design and platform usability. Performance cookies help us optimise loading times and ensure smooth video playback for our instructional content.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We provide clear information about our cookie usage through our cookie consent banner and settings panel.

International Data Transfers

While seraviontique primarily operates within Australia, some of our service providers and technology partners may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Australian privacy laws.

We only work with international partners who demonstrate adequate privacy protections and are committed to handling your information in accordance with Australian privacy standards. Any international transfers are covered by appropriate legal mechanisms such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our platform is designed for users aged 16 and above. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected information from someone under 16, we will take immediate steps to delete that information and terminate the account.

For users between 16 and 18 years old, we encourage parental involvement in the learning process and provide parents with information about our privacy practices upon request.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or platform features. When we make significant changes that affect how we handle your personal information, we will notify you through email and prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The effective date at the top of this document indicates when the policy was last updated. Your continued use of our platform after policy changes indicates your acceptance of the updated terms.